Making debt collection easier could be the solution to a lot of people’s money woes. When it comes to debt, there are two ways of looking at it: you can either see it as a necessary evil, or you can view it as an opportunity to get your finances in order. Whichever perspective you take, one thing is clear: debt collection is a process that needs to be made as easy as possible for both the creditor and the debtor.
1. Collect payments over the phone
When making a debt collection call, always inform the debtor that they can pay you over the phone. It is simple and convenient and reduces any form of worry or stress for both parties involved. Many creditors assume that debtors do not wish to make payments over the phone because it is too difficult — well, now it isn’t! This allows creditors to collect payments on their own terms and means they can simply send a text or an email with the details required for payment.
2. Send reminders to customers on their due date
Customers are far more likely to make payments when they are reminded about it. By sending texts, emails, or even letters to customers on their due date, creditors can give their debtors the little reminder push needed to get their checkbooks out. Some people lead very busy lives and may forget all about repayment dates — this is where you come in!
3. Don’t try to collect debt without the proper documentation
When trying to collect a debt, there are some unspoken rules that you need to follow. Firstly, if someone asks you not to call them again, then don’t. By law, they have the right to say no and you have a responsibility to respect it. Furthermore, creditors must always ensure that their information is correct before attempting to contact anyone. Multiple failed collection attempts can anger a debtor and make them less willing to repay you — the last thing you want. You can also hire bailiff services to help collect the payment properly if you don’t want things to get complicated.
4. Build a positive relationship with the debtor
It is important to build a good rapport with debtors so that they can handle your future requests and repayments in a professional and friendly manner. Debt collection should always be taken seriously, but it needn’t be an unpleasant process. Don’t hesitate to build a rapport with your customers so that you can work together to solve any issues.
Remember, building a good relationship is the best thing you can do for both parties involved in this process. Not only is it more convenient and easier for everyone, but it encourages trustworthiness and friendship! Remember that behind every debtor there is a person, and this person is trying to pay back their dues just as much as you are attempting to collect them.
5. If they seem like they can’t pay, don’t take advantage of that fact
Debtors are far more likely to pay you when they have the money. If they seem desperate for cash, they may be willing to do anything to get themselves out of debt. Although you need the money, it is important not to take advantage of their situation by bullying them into giving you more than what is justified. This will make them less likely to repay you and will hurt your reputation in the long run.
6. Offer another form of payment if it is possible
If you are having issues collecting debt, one tip may be to offer another form of payment. For example, instead of asking for money, consider offering store credit or an extension on the due date. This may seem like a bad deal for you in the short term, but it will lead to more success in future attempts and you will be remembered as an honest person.
7. Always inform the debtor of the consequences of their debt
It is important to stay professional throughout this process and never lose your temper with debtors. However, don’t forget to inform them of the consequences if they don’t repay their dues. This means letting them know what else will happen if they continue to avoid your requests for money and why you are following up on this debt. The more informed a debtor is, the better!
Debt collection can be a difficult process, but by following these simple tips, you can make it easier for both yourself and the debtor. Remember to always be professional and courteous, build a positive relationship with your customer base, and try to find other forms of payment if necessary. Most importantly, inform debtors of the consequences of not repaying their dues so that they are fully aware of what is at stake. With a little effort and understanding, you should be able to successfully collect any outstanding payments from your customers!
